Shipping Information

Shipments are made via national and international couriers selected for reliability and coverage: GLS Italy, BRT (Bartolini) and Poste Italiane (for destinations where other couriers are unavailable, or for Economy shipments).

The choice of courier for each order is at KLEPA's discretion, based on the destination, weight and operational availability. The assigned courier is indicated in the shipping email along with the tracking code.

All shipments are tracked: each order includes a tracking code (reference number) enabling real-time monitoring of delivery status on the courier's website.

Times stated refer to business days (Monday–Friday, excluding national holidays). Shipments are prepared and dispatched within the next business day after order confirmation (or design proof approval for customised products).

Essential cards and NFC Stickers (standard products): dispatched within 1 business day of order confirmation — estimated delivery 2–4 business days in Italy.

Custom and Premium cards (personalised): production 3–5 business days from proof approval + delivery 2–4 business days = estimated total 5–9 business days.

Metal and Wood cards (premium personalised): production 5–8 business days from proof approval + delivery 2–4 business days = estimated total 7–12 business days.

International EU destinations: add 3–6 business days to domestic times. For non-EU destinations: times vary significantly depending on the destination country and customs procedures.

Note: stated times are estimates based on ordinary courier availability. During peak periods (Black Friday, Christmas, Easter), times may increase. KLEPA does not guarantee precise delivery times and is not responsible for delays attributable to the courier or force majeure.

Shipping costs are automatically calculated at checkout based on the destination and order weight.

Standard shipping in Italy (GLS/BRT): €4.90 for orders up to 500 g. Free shipping for orders over €49.90.

Express shipping in Italy (next business day delivery, available to select at checkout): €9.90.

EU shipping (Germany, France, Spain, Netherlands, Belgium, Austria, etc.): from €8.90 to €14.90 depending on destination.

Non-EU shipping: calculated based on destination and shown at checkout before payment.

Prices shown include VAT (22%). Shipping costs are listed separately on the order confirmation and invoice.

When an order is handed to the courier, the Customer automatically receives a shipping notification email containing: the tracking number, the courier's name, and a direct link to the courier's tracking portal.

Alternatively, order status can be monitored directly from the personal area of the KLEPA account, in the "My orders" section.

GLS: tracking at gls-italy.com. BRT: tracking at brt.it. Poste Italiane: tracking at poste.it.

In the event of a failed delivery attempt (no one home, address not found), the courier will leave a notice and attempt a second delivery. After a second failed attempt, the parcel will be available for collection at the courier's depot for up to 5 business days, after which it will be returned to KLEPA. Re-delivery costs are borne by the Customer.

KLEPA ships throughout Italy, including islands (Sicily, Sardinia, minor islands) and remote areas. Surcharges and longer delivery times (up to 2–3 additional business days) may apply for islands and remote areas.

For European shipments, coverage includes all 27 EU countries plus Switzerland, Norway, the United Kingdom and other EEA countries.

Non-European shipments: contact info@klepa.it before placing an order to check availability and costs. For some destinations (countries with particular customs restrictions) shipping may not be available.

Customs duties and taxes for non-EU destinations: these are borne by the recipient and calculated by the customs authorities of the destination country. KLEPA is not responsible for these costs or for any delays caused by customs.

The shipping address must be provided correctly at the time of order. KLEPA is not responsible for failed deliveries or delays caused by an incorrect or incomplete address provided by the Customer.

The shipping address can be changed within 2 hours of order confirmation by promptly contacting customer service at info@klepa.it. Once the order has been handed to the courier, address changes are no longer possible.

If the parcel is refused by the recipient or not collected from the depot within the time limit, it will be returned to KLEPA. New shipping costs will be charged for any re-dispatch.

KLEPA ships products with suitable protective packaging to prevent transit damage. Nevertheless, damage attributable to the courier may occur in rare cases.

If visible damage to packaging is evident at the time of delivery: accept the parcel with a written reservation on the courier's delivery document ("accepting with reservation for packaging damage") and photograph the packaging before opening. Contact info@klepa.it within 48 hours of delivery with the photos.

If product damage is not visible from the outside: report the damage to info@klepa.it within 5 business days of delivery with photos of the damaged product and packaging. KLEPA will initiate the refund/replacement process.

The guarantee procedure described on the Guarantee page applies to products damaged in transit.

If tracking indicates that the product has been delivered but the Customer has not received it, contact info@klepa.it within 5 business days of the indicated delivery date. KLEPA will open a complaint with the courier.

If a product appears to be lost in transit (tracking frozen for more than 10 business days with no updates), KLEPA will take steps to open a tracing complaint with the courier and, if loss is confirmed, will re-dispatch the product free of charge or fully refund the order.